Job description
Job Title: IT Support Engineer
Location: Bury St Edmunds
Job Type: Full-Time
Salary: Competitive, based on experience
About the Company:
Our client is a dynamic and rapidly growing Managed Service Provider (MSP) that specializes in delivering high-quality IT support and solutions to a diverse range of clients. With a reputation for excellent customer service and a commitment to staying at the forefront of technology, they are seeking a talented IT Support Engineer to join their team.
Key Responsibilities:
Must be a UK resident and looking for a new position, it would be great to learn about you and your ambitions. To find out more please……
Option 1: Click the apply button, don’t worry if you don’t have an up-to-date CV, we can discuss whatever you have to hand.
Option 2: Look for me on LinkedIn, you should be able to find me easily, there’s not many tech recruiters with the surname Hibbard (Andrew Hibbard)
Location: Bury St Edmunds
Job Type: Full-Time
Salary: Competitive, based on experience
About the Company:
Our client is a dynamic and rapidly growing Managed Service Provider (MSP) that specializes in delivering high-quality IT support and solutions to a diverse range of clients. With a reputation for excellent customer service and a commitment to staying at the forefront of technology, they are seeking a talented IT Support Engineer to join their team.
Key Responsibilities:
- Provide remote and on-site IT support to clients, troubleshooting hardware, software, and network issues.
- Install, configure, and maintain operating systems, applications, and network equipment.
- Monitor and maintain systems to ensure high availability and performance.
- Assist with setting up new client infrastructure, including servers, networks, and security systems.
- Respond to technical issues within SLAs and escalate complex problems as necessary.
- Keep detailed documentation of support requests and resolutions.
- Ensure client satisfaction by providing proactive support and clear communication.
- Proven experience as an IT Support Engineer or similar role, preferably within an MSP environment.
- Strong knowledge of Windows and/or Linux operating systems.
- Experience with networking technologies (LAN, WAN, VPN, firewalls).
- Familiarity with cloud services such as Microsoft 365 and Azure.
- Excellent troubleshooting skills and attention to detail.
- Ability to manage multiple support requests and prioritize tasks effectively.
- Strong communication and customer service skills.
Must be a UK resident and looking for a new position, it would be great to learn about you and your ambitions. To find out more please……
Option 1: Click the apply button, don’t worry if you don’t have an up-to-date CV, we can discuss whatever you have to hand.
Option 2: Look for me on LinkedIn, you should be able to find me easily, there’s not many tech recruiters with the surname Hibbard (Andrew Hibbard)