Customer Support Engineer | Cambridge – Flexible | 60-70K
 
About the Company: They are dynamic and innovative leader in the RF (Radio Frequency) industry, specializing in cutting-edge solutions for wireless communication systems, antennas, and signal processing. The company serves clients across various industries, providing reliable and high-performance RF products and services.
 
We’re seeking a talented and customer-focused Customer Support Engineer to join their team. The ideal candidate will possess strong technical expertise in RF systems and a passion for delivering exceptional customer service. This role will play a key part in providing technical assistance, troubleshooting, and solutions to customers, ensuring their success in deploying and utilizing products and services.
 
Key Responsibilities:

• Provide technical support to customers via phone, email, and remote assistance, addressing inquiries related to RF systems, equipment, and solutions.
• Diagnose and resolve technical issues, guiding customers through troubleshooting processes, configuration, and system optimization.
• Collaborate with engineering and product teams to relay customer feedback, assist in product development, and ensure continuous improvement of RF solutions.
• Maintain a thorough understanding of the company’s RF products, services, and technologies to effectively support customers within an OEM environment.
• Document and track customer issues, ensuring timely and accurate resolution while maintaining excellent communication with customers.

 
Requirements:

• Experience or Telecommunications/engineering, or a related field.
• 2+ years of experience in RF systems, wireless communication, or a similar technical role.
• Strong knowledge of RF fundamentals, antennas, signal propagation, and related technologies.
• Proven ability to troubleshoot and resolve technical issues effectively.
• Excellent verbal and written communication skills, with the ability to explain complex concepts in a clear and concise manner.
• Customer-oriented mindset with a passion for providing high-quality service and support.
• Ability to work independently and as part of a collaborative team.

 
Must be a UK resident and looking for a new position, it would be great to learn about you and your ambitions. To find out more please……
Option 1: Click the apply button, don’t worry if you don’t have an up-to-date CV, we can discuss whatever you have to hand.
Option 2: Look for me on LinkedIn, you should be able to find me easily, there’s not many tech recruiters with the surname Hibbard (Andrew Hibbard)
 
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