Job Advert: 3rd Line Support Engineer
Contract: Outside IR35 – £250-300 Per day
Remote: Rare travel in and around London area
SC Clearance to be obtained (UK Citizen / 5 years not leaving the UK) 
Current BDS Check as a minimum 

Our client, a leading provider of identity verification technology, is seeking an experienced 3rd Line Support Engineer to join their dynamic team. This role offers an exciting opportunity to work with cutting-edge technology, ensuring the seamless operation of critical systems used in high level clearnace. 

Key Responsibilities:

• Provide 3rd line technical support for identity verification platforms, resolving complex incidents and service requests.
• Troubleshoot and maintain SQL Server databases, ensuring optimal performance and data integrity.
• Write Adhock MS SQL troubleshooting Quiries.
• Support cloud infrastructure and applications within AWS environments.
• Utilize Tableau for reporting, analytics, and data visualization to enhance operational insights.
• Work within ITSM frameworks to manage incidents, changes, and problem resolutions effectively.
• Collaborate with development, security, and infrastructure teams to drive service improvements.

Key Skills & Experience:

• Proven experience in a 3rd line support role, preferably within identity verification, security, or fintech environments.
• Strong knowledge of SQL Server administration, including troubleshooting and performance tuning.
• Worked on SaaS or Mobile Platforms 
• Hands-on experience with AWS, including EC2, networking, and security.
• Familiarity with Tableau for data analysis and reporting.
• Understanding of ITSM processes and tools (e.g., ServiceNow, Jira, or similar).
• Excellent problem-solving skills and the ability to work under pressure in a fast-paced environment.